Privacy Policy

This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.
We use your data to provide and improve the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

1.Information Collection and Use

We collect certain personally identifiable information to facilitate your tour bookings and provide you with our services effectively. The types of personal data we collect may include:

  • Email address: We collect your email address to communicate with you regarding your bookings, send confirmation details, and provide important updates or information related to your tour.
  • First name and last name: Your first and last name are collected to personalize your booking experience and ensure accurate identification during the tour.
  • Phone number: We may ask for your phone number to contact you regarding your booking, provide updates or notifications related to your tour, or in case of any urgent matters that require immediate communication.
  • Address for pick-up and drop-off: We collect your address details to arrange for transportation services as part of your tour package. This information helps us organize seamless pick-up and drop-off arrangements to enhance your overall experience.

We only collect and use the above-mentioned information that is necessary to deliver our services efficiently and ensure a positive experience for our customers. Your personal data is handled securely and in accordance with applicable data protection laws.
By providing us with your personal information for booking purposes, you consent to the collection, use, and disclosure of this information as described in this Privacy Policy.

How We Collect Personal Information

We are committed to collecting personal information in compliance with local data protection laws, ensuring transparency and trust in our processes. Typically, we gather your personal information through various interactions with us, including:

  • Direct Contact: Whether it’s in person, via telephone, letter, or email, when you reach out to us, we may collect personal details you provide during these interactions.
  • Social Media Engagement: Connecting with us on social media platforms allows us to collect certain personal information shared on these platforms, enabling us to engage with you effectively.

We may collect personal information from you when you:

  • Book Travel Arrangements: When you purchase travel arrangements or inquire about our products and services, we may gather details necessary to fulfill your booking and provide exceptional service.
  • Participate in Promotions: Entering competitions or registering for promotions may require us to collect personal information to administer these activities and notify winners.
  • Subscribe to Marketing: Opting to receive marketing communications from us, such as newsletters, enables us to send you relevant updates and promotions based on your preferences.
  • Request Information: When you request brochures or other information from us, we collect the necessary details to fulfill your request and provide you with the relevant materials.
  • Engage on Social Media: Interactions on social media platforms, including providing feedback or completing surveys, may involve the collection of personal information to improve our services and address your inquiries.

At times, it may be necessary for us to obtain personal information about you from third parties, particularly in situations where travel bookings are made on your behalf or vice versa. In such cases, we rely on the authority of the person making the travel booking as the Lead Passenger, ensuring compliance with data protection regulations.
It’s important to notify us immediately if you become aware of any unauthorized sharing of your personal information or if consent was not obtained before providing another person’s details to us.
We are dedicated to maintaining the accuracy of your personal information stored with us. You can assist us in this endeavor by promptly informing us of any changes or inaccuracies in your personal details. While we strive to uphold the accuracy of the information, we cannot be held responsible for losses arising from inaccuracies provided by you or on your behalf.

2. How We Use Your Personal Information

We are committed to using your personal information responsibly and transparently, ensuring that your privacy rights are respected. We will process your information under the following circumstances:
Consent: We will process your personal information if you have given your consent to such processing. You have the right to withdraw your consent at any time.
Service Provision: We may process your information when it is necessary to provide our services to you. This includes assisting you with travel bookings, offering travel advice, and facilitating your participation in competitions or feedback processes.
Legal Obligations: We may process your personal information to comply with our legal obligations, including regulatory reporting, compliance with customs/immigration requirements, and other applicable laws.
Legitimate Interests: We may process your information when it is necessary for our legitimate interests or those of any third-party recipients who receive your personal information. This may include developing and improving our products and services, conducting market research, and ensuring the security of our systems.

Details of Use:

  • Travel Bookings: When you book travel-related products and services through us, we may act as an agent for relevant travel service providers. We collect and process your personal information to fulfill your travel bookings and provide the services you requested. This may involve sharing your information with third-party providers such as hotels, airlines, and car rental companies.
  • Marketing Communications: With your consent, we may use your personal information to send you targeted marketing activities related to our products and services, as well as those of third parties. You have the option to opt out of receiving such communications at any time.
  • Customer Servicing: We use your personal information to service our relationship with you, enhance your browsing experience on our websites, and provide personalized options based on your preferences and interests.
  • Internal Analysis: We may conduct internal research and analysis to understand trends, preferences, and usage patterns related to our business and services. This helps us improve our offerings and tailor them to better meet your needs.

3.Your Rights

You have the right to access, correct, or delete your personal information at any time. If you no longer wish to receive promotional/marketing material from us or participate in market research, you can unsubscribe or opt out by contacting us through the “Feedback & Contact” section below.
Your Rights Regarding Personal Information
If you wish to:

  • Update, alter, delete, or obtain a copy of your personal information held by us.
  • Restrict or stop us from using any of your personal information, including withdrawing any previously given consent.
  • Request a copy of personal information processed based on your consent or necessary for a contract in a suitable format.

You can make these requests by emailing us at the address provided below. Upon receiving your request, we will acknowledge it and inform you of the timeframe for processing. While we aim to respond within a month or less, complex requests may require additional time.
We reserve the right to deny access for reasons permitted under applicable laws, such as national security or confidentiality. If access or correction is denied, we will provide written reasons, except when unreasonable to do so. Correspondence regarding your request should be directed in writing to the Data Protection Officer at the address below.
Please note that restricting or stopping the use of your personal information, or withdrawing consent, may affect our ability to provide services or negatively impact the services we offer. For example, travel bookings require accurate passenger details and identification, and we cannot proceed without this information.
You must provide accurate information and agree to update it when necessary. Failure to update information may be assumed correct unless proven otherwise. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
In certain situations, we may request proof of identity to comply with security obligations. We reserve the right to charge a reasonable administrative fee for unfounded or excessive requests and additional copies of personal information.

4. Security of Your Information

We prioritize the protection and security of your personal information by implementing robust physical, electronic, and managerial procedures. These measures are designed to prevent loss, misuse, unauthorized access, modification, disclosure, and interference with the personal information we hold.
Our commitment to safeguarding your data includes regular reviews of security technologies to ensure that your personal information receives the highest level of protection. We treat your personal information with the same level of care and diligence as we do our own confidential information.
While we take every precaution to secure your data, it’s important to note that we cannot control the actions or security measures of third parties. This includes any information collected or processed by third parties through their websites, services, or other means. We recommend reviewing the privacy and security policies of third-party websites before providing any personal information.
Once your personal information is no longer needed for our business purposes or as required by law, we will either destroy it or de-identify it to ensure its continued protection.
We remain dedicated to upholding the highest standards of security and confidentiality when handling your personal information.

5.Feedback & Contact

For updates, corrections, data requests, or concerns about your personal information, please reach out to us. We are committed to addressing your requests promptly and will respond within one month.
For inquiries, comments, or complaints regarding this Policy or our handling of your personal information, contact:Email: info@enjoyplans.com
We value your feedback and are dedicated to ensuring the protection and privacy of your personal information.

6. Updates to Our Policy

We strive to keep our Privacy Policy current and aligned with the latest standards. Therefore, we may periodically amend or revise it. Any changes made may affect the personal information collected under a previous version.
Please note that Enjoy Plans retains the right to modify this Privacy Policy at any time and for any reason. We encourage you to stay informed about any updates to this policy.
In the event of changes, we will notify you through an online notice, and the revised version will be promptly posted on our website, along with the date of revision.
This Privacy Policy was last updated on 18.04.2024