Terms and Conditions

Welcome to ENJOY PLANS! These Terms and Conditions govern all bookings made on our website. Please take a moment to review them before making any bookings.

  • Customer: The individual who pays for the booking.
  • Passengers/Travelers/Guests: All individuals named and unnamed on the booking.
  • You/Your: Refers to any customer, including all passengers named on a booking.
  • Transport Operator: The professional transport service provider for the transfer.
  • Booking: The reservation for activity or tour services made with us.
  • Confirmation Voucher/Booking Voucher/Reservation: The written confirmation of the booking sent to you via email.
  • Terms: These terms and conditions.
  • Website/Websites: Refers to www.enjoyplans.com or any other website owned or operated by us.
Online Booking Procedure:
  • The person making the booking must be at least 18 years old and is responsible for following the online booking process, ensuring all details provided are accurate and complete, and making full payment.
  • Upon confirmation of the booking, a legally binding contract is formed between you and Enjoy Plans.
  • If the Transport Operator is unable to provide the requested services, you will be fully reimbursed via the same payment method, relieving us of further liability.
  • Acknowledge all notifications from us, with email records serving as proof of receipt.
  • Present the booking confirmation to the driver or guide upon request.
  • Minors are not permitted to make bookings without adult supervision.
Payments:
  • We accept payment via bank transfer and PayPal.
  • PayPal payments are accepted for bookings exceeding a certain amount.
  • Prices are charged in Euros, US dollars, or local currency MAD, as specified.

By making a booking with ENJOY PLANS, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us.

Eenjoy Plans Cancellation Policy

We understand that plans can change, and sometimes you may need to cancel your Enjoy Plans experience. Here’s everything you need to know about our cancellation policy:

Cancellation of Confirmed Booking:

  • Guests have a 24-hour window after sending a booking request to cancel without penalty.
  • Cancellations made less than 24 hours before the experience’s starting time are not eligible for a refund.
  • If a booking is canceled more than 7 days from the booking time, guests will receive a 100% refund.
  • In the event of a cancellation by the host, guests will receive a 100% refund.
    (*All times are based on the experience’s local time zone.)
    Same-Day Bookings:
  • For bookings made for the same day (starting time within 24 hours), no refunds are applicable.

Cancellation of Unconfirmed Booking:

  • Bookings on request must be confirmed by the host within 48 hours.
  • If you cancel an unconfirmed booking within 48 hours, you will receive a full refund.

Rescheduling Option:

  • Instead of canceling, consider rescheduling your experience for a later date. Contact us to discuss rescheduling options.

Contact Us:

  • If you need to cancel your booking or have any questions about our cancellation policy, please contact us at info@enjoyplans.com

Policy Updates:

We reserve the right to update or modify our Terms and Conditions, cancellation policy as needed. Any changes will be communicated to you in advance.
This Terms and Conditions, cancellation policy was last updated on 18.04.2024
We appreciate your understanding and cooperation. We strive to provide exceptional experiences and look forward to hosting you again soon!